FAQs

    Find answers to some of our most frequently asked questions:

    Don't see what you're looking for? Send us a message.

     

    Where does this great tasting coffee come from?

    From Cameroon in West Africa, a small independent coffee farm owned and operated by my family lineage and additional close-knit co-op farmers in the village. The village has been producing this high quality "specialty" coffee for over 19 years. The coffee beans are organically grown at 5800+ feet above sea level. It has been the greatest little secret, now for YOU to enjoy!

     

    Is your coffee fresh? 

    Yes it is fresh. Really fresh. We provide you with specialty and high-quality coffee. Our independent farmers and Team SHAYLATTE Coffee take pride and joy in valuable coffee.  We roast your coffee in tiny batches to lessen the waste, ensure bold flavor and fresh taste.  We respect you and Mother Nature.

     

    FUN+ FREE coffee samples, explain this concept to me?

    We believe in our product including the taste. Really, we just would like to you experience this one-of-a kind coffee brand courtesy of us. 1 quantity sample per customer order. Shipping and Handling is not included. Shipping USA rate is approximately $6.50. Tax rate is for the State of Georgia only based on IRS internet regulations. Coffee samples brew up to 2-4 cups.

     

    How long does the coffee last?

    Our coffee yields best results when consumed within 4 weeks. However, a fresh and bold taste is still guaranteed long thereafter. The packaging has a 1-way degassing value to allow continued freshness.

     

     

    Why am I being taxed for online purchases?

    For online sales it is required by IRS regulations. In Georgia, taxes are applied to orders shipped to addresses that are within the state of Georgia. Orders shipped to addresses outside of Georgia will not have taxes applied. Tax rates will automatically be calculated at purchase.

     

    Refunds allowed?  Refunds are not honored for perishable foods. If you are unsatisfied please call us. A detailed refund policy is located on the footer of the checkout page.

     

      What delivery service do you use?

      United States Postal Service (USPS). Your order will arrive approximately 5-7 business days.

       

      Which shipping method do I select if provided options on the shipping page?

      Georgia Shipping Rate option: deliveries to any GA address. Orders of 1-3 quantities.

      Standard Shipping option: deliveries outside of Georgia still within the USA . Orders of 1-2 quantities.

      Flat Rate Shipping option: all states. Orders of 4 or more quantities

      Hawaii, Canada and International locations:  Rates varies based on the shipping courier & duty and taxes fees. 

       

      OK, I want in. Actually I wanted in from the start, I just like to read and chat. What do I do now?  

      Place your online order! Then sit back and wait for SHAYLATTE Coffee delivery to arrive at your door-step.

       

       

       

      We appreciate your continued business and support!
      Take care and keep thriving for greatness.  
      Be Vibrant. Be Courageous. Be Creative... with every sip.

       

        • Visa
        • MasterCard
        • Amex